What are the main challenges facing the contact centre industry today? : Álvaro Márquez Cadvid of ACDECC
Apr 21, 2016, 07:48 PM
Álvaro Márquez Cadvid, Chairman of ACDECC (Colombian Association of Contact Centers and BPO), talking to Mark Hillary on April 21, 2016 in Bogotá, Colombia at the ACDECC Congress 2016. #ACDECC #BPO #contactcenter #outsourcing #offshoring #nearshoring #bogota #colombia #CongresoAndinoCC