The A Word - Ep 19 - AI and Customer Experience Journey to Success
Episode 19, Jun 19, 11:46 AM
The luxury travel industry is enhancing experiences by balancing technology and personalization. AI improves booking and recommendations, but human interaction remains vital.
Todays guest is John Maddock. John is the Lead Developer and Web Optimisation Manager at ITC Luxury Travel Group, a company that delivers tailor-made luxury holidays to the world’s most iconic destinations.