Pfizer Chief Corporate Affairs Officer Sally Susman on Communicating in Crisis & the Value of Joy

Dean Lloyd Minor welcomes Sally Susman, chief corporate affairs officer at Pfizer, for a conversation about the vital role of communication in executive leadership. They explore lessons from the COVID-19 vaccine rollout, the difference between misinformation and disinformation, and tips for communicating proactively. They also discuss the power of personal stories, the importance of mustering the courage to be candid, and the unexpected value of joy in corporate culture.