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wherever you are and whenever you're listening

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today on Mortgage Mindset

we believe this has immense value for any agent

loan officer attorney

whether you work in title work

we think this podcast can be helpful for you

in your day to day

whether you through your transactions

a weird situation

we wanna be here to walk alongside of you with those

so thank you for joining us today

we have a special guest from the team highlighted today

his name is Eric Schirmer

say what's up hi

how's it going going on man

we also have Sherry Riano herself

what's up Sherry

I'm here yeah

so today we're gonna be talking about Eric a little bit

we wanna know what he does

you know where's he from

he's the newest member on the team

he's been with us before uh

he is back now we are so grateful to have him amen

um so uh Eric

let's let's just kind of start with

what's your role on the team

what do you do man um yeah

so my role on the team is um

I kind of work our front end processes by that meaning

um I'm typically the first person that you're gonna

come in contact with

when you reach out to the Sherry Riano team um

that's with our clients

that's with our realtor partners um

and then transitioning them um

into working with our loan officers

kind of

setting the expectation of what they can expect from

working with the team

and what they can expect from us on our end

and kind of guide them through them

through the process

trying to

you know help them

this is typically a big life decision for them

absolutely um

so we wanna make sure that they know that we're here

and just provide the best customer service uh

that we can that's good man

yeah and another thing that Eric does is

he also reaches out to our realtor partners

you know keep them informed as well as what's going on

hey you

thank you for the lead

this is where they are in the process again

things that don't normally

always get done in the business

yeah

and Eric provides that immeasurable value to our team

yes he does

on another note as well

he is also traditionally my weekend partner

and I am ever so grateful to have him on my weekends

with me because we have some wild weekends together

we just had one and without air um

that would have been a shit show

so I appreciate you brother

um tell me about where you're from man

what what's your

what's your history um

so I am from North Carolina

um Fayetteville area

grew up in this area

but left immediately after high school

and joined the military went to Alaska

spent you know

a little over 10 years there

I got tired of the cold and moved to the desert

I spent 10 years there

and then I got one extreme people yeah

one extreme to another listen to this man

he can do it all and so yeah

I figured it was time after 20 something years

it was time to loop around back home

so here I am again that's awesome man

what was what was Alaska like that

I mean that has got to be like just the most amazing

gorgeous country it is um

but we called yeah

when you're 17 years old you know

it was a culture shock for sure

yeah um

you know leaving the home the nest

I guess you could say and you know

just being completely on your own

um in an environment that you don't know

atmosphere that you don't know

people that you don't know

but it was good life lesson

it dropped me to be adaptable to any situation

that's coming my way that's good

that's good that was gonna lead me to my next question

I feel you kind of answered it

but little curveball at you um

one of my interview questions in the past

and this isn't technically interview

you already work here but was what you

could you have possibly Learned from that scenario

that helped you apply what you do now

oh absolutely

every day is different um

and so just you know

being in that environment

being new to everything just as I am here um

you have to put yourself where

you're constantly learning

so like um

you're learning the environment around you um

and

and just learning to be the best in that environment

and and I do that every day here yeah

that's good that's good

um cause we're more like a military machine

haha we run very yeah

very precisely

and we know everybody's got their place on the bus yeah

just kidding we're not like that

well maybe we are

I don't know you guess you guys get the answer that one

yeah no

I think that

everybody has the same expectation of themselves

and of the team you know

we all want to run on high octane

yes so um

I think everybody has that same mentality

and I think that's why we all work well together

I think maybe besides Chris

we're we're pretty well caffeinated group

well everyone here kind of like

drinks the Red Bulls and drinks the coffee

Chris is like our only like I gotta like

like push him to drink a coffee every now and again

but once he's not a big he doesn't do that man

but you cannot out drink that man in water

no he's hydrated

he's hydrated as hell

but not gonna drink a lot of caffeine

well you know what

maybe he's the smart one

yeah he can do it without the caffeine

what does that say about he's five kids

he's already got eternal caffeine

you still got energy at the end of the day

we're all crashed yeah

we're done we're done

um you got a family

I do so um

so I have two boys that do still live in Alaska um

and then yeah

so I have my girlfriend and her son uh

that we live together

we have a family that we're starting to put together

that's awesome um

here in the area yeah

that's awesome man

very cool well uh

tell us about how you got to SRT

what LED you up to here okay

um so yeah

um prior to moving back to North Carolina

I do have some real estate experience

okay um

so you know

I was kind of looking to stay within that realm

so real estate is not new to me

the mortgage side of this business um

is and so

I was a little unsure

when I did apply for the position

um but

you know

it met everything that I would want out of a team

to work for or any business establishment

that I would do business with

um are they knowledgeable

yes um

are they top notch customer service

absolutely

and are they available I mean

we're here seven days a week

we do take turns so nobody's getting burned out

but I couldn't think of a better place to be

yeah man

that's awesome awesome

so you were in real state before leading up to here

I do remember that

standing out on your application when she was like

hey I think on the one

I'm like okay cool

like what's this background

she's a real estate like I love it so much

it does make it a little bit easier to talk to clients

so I am able to present you know

I know what's going on

especially with our Realtor partners

I'm able to communicate with them

I'm able to communicate with the clients

just because the customer service

and real estate background

I know what they're going through too

um so I'm able to communicate with them

and then having you guys on my back

you know supporting me

um I don't ever feel like I'm going without

not knowing anything the knowledge is here

so I'm yeah

well and also

as just a bonus for our agents that we work with

you know

how they want their client to be communicated with

right like

you know how to keep the conversation advancing

and moving forward and I think a lot of times

when a client gets sent to a lender

not SRT

they can get kind of bogged down with the details

the guidelines maybe they're just

they're given too much information at once

or are not making it understandable

for someone who doesn't do this every day

and you have a gift I know

because I hear it every day

in the bullpen of keeping that conversation going

but educating the client at the same time

and that is freaking key

and having them take the defensive wall down

yeah it's easy when you're doing this transaction

I mean I can even say it for me

when even 24 years in this business

I still when I'm doing a transaction

I'm still got my my walls up

so I hear Eric day in day out

just have people go it's okay

we've got you and just breathe

yeah and it's the way that he handles him

his mannerisms

he really cares about what they're going through

and sometimes you know

in our automatic world

that magical rocket ship that flies around

they don't really understand that

yeah and that's the power

I think of having a local lender

is having someone that really cares about that person

initially and kind of walking them through those pains

and being scared yeah

let them know they're not alone

right exactly

right now yeah

and do it excellent

every day that's good

that's good alright

so you met uh

met Sherry join the team and uh

what's your

what's your experience been like just ever since then

are we are we thinking this is a long term stop

this is absolutely home so yeah

we kind of have to say that was sharing the room

but yeah I mean

you know I can't really say anything else

you know she's staring at me

yeah and so like now that I'm here

I do want to progress you know

obviously I want this to be my role

but I do want to take on more in the future

and I couldn't think of a better group uh

our team to to gain this knowledge from coming from a

a limited loan experience that I had in the past

coming here I mean

you learn so much

because of the transaction ability that we have

once a month where in a traditional sense

if you were by yourself doing one or two transactions

your experience is only one or two transactions

I saw I think 200+ transactions in my first year yeah

it's a lot of freaking knowledge to learn

but it's also so instrumental

because you have that now capacity

you have all those experiences

you have all the hiccups

all the things that have happened under your belt

you know so I

you know

you eventually advancing to loan offs on this team and

and handling that is gonna be so great

because you also benefit from 200+ transactions a year

yeah absolutely

and I think that's important

whenever you want to transition um

and again I set this team up so that people could learn

and they could take away valuable information um

and so with Eric Eric's Learned all the front stuff

and he's taught us so much on the front side

I gotta tell you he's taught us plenty yeah

but now we're gonna return that

because we are going to have him

on a path where he's going to be a loan officer um

he's gonna be a fabulous loan officer and he'll

and you know he will still with some degree

manage our leads until we can find someone else

that we can equally put in that chair

so let his wings spread

because one good thing about being an SRT is

I want you to grow you may grow out of SRT

you may grow and stay within SRT

I've been blessed that the team that I put around me

really is not interested in flying off

but I have had ELOs that have spent some time with me

and decided to move on and that's okay

but it's just important

that you give them all the knowledge

you can and you always have them

learning and sharing what you have

and you get so much more out of it

I mean I can tell you

tell you for both hanging out with both of you

I always learn something new every day

I love that and I love that y'all bring that

and I think that's what we do pretty well over here

thanks very much

set up like an NBA team where it's always next man up

right like yeah

you wanna develop your skills

you wanna develop where you're at

and also

excel at what you're already naturally good at

you know rely on those natural gifts

but develop where you're not

you know and that's

I think that's a great aspect of this team

and obviously for you we

we know how great you are with clients and agents uh

and just customer care but you know

now we're gonna I wanna show you the hello side baby

yeah yeah

we're gonna do some more fun

that's it and so to loop back around

that was another thing that was appealing to the

the SRT team is that

you know when I worked in real estate

I'd never experienced loan officers

working in a team environment

to begin with I had great loan officers

not to say anything bad about them

in the past when I was a realtor

but they would get bogged down and it was you know

they're doing their best that they can to keep

cause they were so good

they had a lot of real estate partners as well yeah

but it's hard to keep up with all those realtors

and all those clients all by yourself

and with here I don't think anybody's overwhelmed

everybody on the team knows what's going on with what

we communicate with each other

and it's just an environment that I did not expect

but I do love

you know what

it's taking me a hot minute to build this environment

but I will tell you just like you said

one person can

at some point in this industry on the mortgage side

you're gonna get cap yeah

there's too many variables that need to be handled

and if you don't have a team around you

to handle those variables

you're not gonna get

but so big you can't and service clients well yeah

and then you get a bad reputation

because then you got big you couldn't service clients

then you really

partners are gone and then you're back at square one

and that is nowhere you wanna be

trust me um

it's about servicing our Realtor partners

and making sure our clients have one

spectacular experience yeah well

thank you for listening today

this has been your mortgage mindset

if you have any questions

you can call us on our team line 9 1 9 2

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4 7 4 1 5 you will most likely hear Eric's voice first

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at the Share Rihanna team

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we'd love to be a part and help

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we'll talk next week bye

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