Niaga AWANI: Collaborative approach for sustainable digital banking adoption

Malaysian banks face the challenge of digital shift amid legacy systems. Backbase and IDC's Infobrief, "Accelerating Customer-Centric Transformation by Balancing Build and Buy," explores a collaborative strategy. Riddhi Dutta, Backbase's VP, Asia, discusses adoption hurdles, long-term benefits, and addressing unique customer needs in Malaysia's banking landscape.