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2 00:00:20.700 --> 00:00:23.000 Matt Upton, welcome back my friend. How are

3 00:00:23.100 --> 00:00:26.400 you doing today, sir? Very well very well. It's good to see you good to

4 00:00:26.400 --> 00:00:28.800 be here with you and everybody this.

5 00:00:29.600 --> 00:00:32.100 It's always great to see you too. And you know,

6 00:00:32.100 --> 00:00:35.600 I look forward to chatting and having these conversations with

7 00:00:35.600 --> 00:00:38.300 you so much. Now it you know, we took such

8 00:00:38.300 --> 00:00:41.200 a long break from doing these and having you

9 00:00:41.200 --> 00:00:44.800 on the show from you know, last episode to this episode. I and and

10 00:00:44.800 --> 00:00:47.600 today's topic. I'm really excited to get your input on

11 00:00:47.600 --> 00:00:50.200 and just kind of hear your thoughts on excellent. I'm

12 00:00:50.200 --> 00:00:53.300 looking forward to as well and heard some good things

13 00:00:53.300 --> 00:00:56.200 about our last time together as well. It was

14 00:00:56.200 --> 00:00:59.000 really good. Yeah. Yeah. I know I I feel like you know,

15 00:00:59.600 --> 00:01:02.500 there are people out there that are getting some good value from it. So yeah, I

16 00:01:02.500 --> 00:01:05.300 know I hopefully they will feel the same way after we chat

17 00:01:05.300 --> 00:01:08.000 about this topic and actually so to kind of

18 00:01:08.400 --> 00:01:11.500 introduce today's topic. I had an interesting conversation with a

19 00:01:11.500 --> 00:01:14.100 school district just recently and I know you're you know speaking with

20 00:01:14.100 --> 00:01:17.200 school districts all over the country on a regular basis, so you may

21 00:01:17.200 --> 00:01:20.500 have some tips for me and I'd love to hear what

22 00:01:20.500 --> 00:01:23.100 you have to say about this topic but the school

23 00:01:23.100 --> 00:01:26.200 district, you know, it came to me and we were just chatting having

24 00:01:26.200 --> 00:01:29.500 a casual conversation. I'm at a conference just recently and

25 00:01:29.600 --> 00:01:32.200 And they mentioned that here recently. They've been having

26 00:01:32.200 --> 00:01:35.600 a real challenge with getting their team all

27 00:01:35.600 --> 00:01:36.400 on the same page.

28 00:01:37.100 --> 00:01:40.900 And specifically the challenge was really coming in with

29 00:01:40.900 --> 00:01:43.400 you know, they've got people that are coming

30 00:01:43.400 --> 00:01:46.100 in that are brand new to the district. They've got some people that have been

31 00:01:46.100 --> 00:01:49.100 there for many many years and have got kind of

32 00:01:49.100 --> 00:01:52.200 a way of doing things and their turnover is just

33 00:01:52.200 --> 00:01:55.200 been really inconsistent the past couple of years,

34 00:01:55.200 --> 00:01:58.400 I think to say the least so what the challenge has been

35 00:01:58.400 --> 00:02:01.400 is really how are they to what are

36 00:02:01.400 --> 00:02:04.700 some skills and strategies that they can Implement to

37 00:02:04.700 --> 00:02:07.500 keep this ever-changing team of

38 00:02:07.500 --> 00:02:10.100 theirs all on the same page all focused on

39 00:02:10.100 --> 00:02:13.500 the same goals and really, you know working towards the

40 00:02:13.500 --> 00:02:17.500 same outcome. Yes. Yes the unfortunate

41 00:02:16.500 --> 00:02:19.100 condition that we

42 00:02:19.100 --> 00:02:22.800 have in our community of school nutrition

43 00:02:22.800 --> 00:02:26.300 these days is that somebody

44 00:02:25.300 --> 00:02:29.000 comes on board? We sort

45 00:02:28.400 --> 00:02:31.500 of check their pulse rate make sure they're breathing

46 00:02:31.500 --> 00:02:34.500 and then we make sure they clear the background

47 00:02:34.500 --> 00:02:37.000 check and forward six.

48 00:02:37.400 --> 00:02:40.200 Weeks later after they've been invited to become part

49 00:02:40.200 --> 00:02:43.700 of the team. They're at a site and with little or

50 00:02:43.700 --> 00:02:46.500 no training and then if they

51 00:02:46.500 --> 00:02:49.200 come in in May, they're not going

52 00:02:49.200 --> 00:02:52.900 to get professional development until August or

53 00:02:52.900 --> 00:02:55.000 September the following year and so

54 00:02:55.300 --> 00:02:58.500 bad habits begin because nothing happened and in

55 00:02:58.500 --> 00:03:01.900 reality. We need to have ongoing team

56 00:03:01.900 --> 00:03:04.500 building and strategy meetings.

57 00:03:05.500 --> 00:03:08.800 Every week if possible little short microburst of

58 00:03:08.800 --> 00:03:11.100 them and at least once a month we've got to

59 00:03:11.100 --> 00:03:14.200 do that. We've got to I mean if you're a football

60 00:03:14.200 --> 00:03:14.400 team

61 00:03:15.200 --> 00:03:19.000 literally every week you're preparing for Sunday. If

62 00:03:18.100 --> 00:03:21.700 you're a baseball team 186 games

63 00:03:21.700 --> 00:03:24.400 every week when they play a

64 00:03:24.400 --> 00:03:27.800 game they're training for the next game and

65 00:03:27.800 --> 00:03:30.700 they read they know what they're doing and

66 00:03:30.700 --> 00:03:34.400 often in school nutrition. We say wrap

67 00:03:33.400 --> 00:03:37.100 the chicken sandwich and and don't

68 00:03:36.100 --> 00:03:40.000 really talk about the why that

69 00:03:39.100 --> 00:03:40.500 we're here.

70 00:03:41.300 --> 00:03:44.600 We don't and I think there's three wise in everybody's life.

71 00:03:44.600 --> 00:03:47.300 Everybody's life. And the first

72 00:03:47.300 --> 00:03:50.700 one has nothing to do with schools. There's nothing

73 00:03:50.700 --> 00:03:53.300 to do with students. The first one is their personal and

74 00:03:53.300 --> 00:03:53.600 private life.

75 00:03:54.200 --> 00:03:57.400 The reason they came to work here is because they

76 00:03:57.400 --> 00:03:59.300 wanted to spend more time with their family.

77 00:04:00.100 --> 00:04:02.000 Or they needed to pay some bills.

78 00:04:02.800 --> 00:04:05.200 The second reason is most of them

79 00:04:05.200 --> 00:04:09.500 are involved or drawn to sort of some philanthropic

80 00:04:08.500 --> 00:04:11.100 cause they want

81 00:04:11.100 --> 00:04:14.600 to have some Financial Resources so they can invest it

82 00:04:14.600 --> 00:04:15.900 in some philanthropic.

83 00:04:16.700 --> 00:04:19.400 Situation and then in their professional life they

84 00:04:19.400 --> 00:04:22.000 fall in love with Scholars. They fall in love

85 00:04:22.300 --> 00:04:25.600 with students and the staff and so as a director.

86 00:04:26.300 --> 00:04:29.500 We're hoping their main why is is

87 00:04:29.500 --> 00:04:32.500 students and staff yet in reality for many

88 00:04:32.500 --> 00:04:34.500 of them. It's their third why?

89 00:04:35.100 --> 00:04:38.400 It's their third why because if they were independently wealthy they

90 00:04:38.400 --> 00:04:39.100 wouldn't be here.

91 00:04:39.800 --> 00:04:40.400 They would not.

92 00:04:41.500 --> 00:04:42.200 They just went.

93 00:04:43.100 --> 00:04:47.100 And so we needed team building more often

94 00:04:46.100 --> 00:04:49.300 because the once the year

95 00:04:49.300 --> 00:04:53.000 team building is a myth. It does not work

96 00:04:52.700 --> 00:04:55.300 and it doesn't matter who you bring in

97 00:04:55.300 --> 00:04:58.600 you can bring in the Don tatsus

98 00:04:58.600 --> 00:05:01.200 of team building. But if you do it once a year,

99 00:05:01.200 --> 00:05:04.800 you will fall away. We'll Fall Away got to

100 00:05:04.800 --> 00:05:07.200 do it more. You know, it's it's so interesting because you

101 00:05:07.200 --> 00:05:10.400 know, you hear the the saying, you know teamwork to make

102 00:05:10.400 --> 00:05:13.300 the dream work but based off of what you're

103 00:05:13.300 --> 00:05:16.900 just saying right here. The dream is never achievable

104 00:05:16.900 --> 00:05:19.900 if we don't understand really what

105 00:05:19.900 --> 00:05:22.300 the dream is and if that all on

106 00:05:22.300 --> 00:05:25.200 different pages, then we're never it

107 00:05:25.200 --> 00:05:28.100 doesn't matter. What skills what team it doesn't

108 00:05:28.100 --> 00:05:31.400 matter. If you got the best talent on the court to use your your

109 00:05:31.400 --> 00:05:34.700 sports analogy. It doesn't matter if they're all working

110 00:05:34.700 --> 00:05:37.600 towards different goals. And so,

111 00:05:37.600 --> 00:05:40.100 you know, I I agree with you a hundred

112 00:05:40.100 --> 00:05:42.800 percent, you know getting everyone. I think that that first kind of

113 00:05:43.100 --> 00:05:46.200 Thriller of building, you know a good solid teamwork and we actually

114 00:05:46.200 --> 00:05:49.400 just had this whole team building exercise internally at our

115 00:05:49.400 --> 00:05:52.800 company over at school food handler where you know, we really

116 00:05:52.800 --> 00:05:55.800 refocused our entire organization on

117 00:05:55.800 --> 00:05:58.700 a common goal and when

118 00:05:58.700 --> 00:06:01.300 we when we refocused everyone on that

119 00:06:01.300 --> 00:06:04.000 common goal, you know, and a lot of times, you know,

120 00:06:04.100 --> 00:06:07.800 I hear people say, you know, oh, well, you know, your goals should be these big hairy

121 00:06:07.800 --> 00:06:10.400 audacious goals that are like massive goals and

122 00:06:10.400 --> 00:06:13.400 I don't disagree that you should have you know, you know

123 00:06:13.400 --> 00:06:16.300 some big goals that you're working towards but I feel where

124 00:06:16.300 --> 00:06:19.300 people miss the mark on goals is

125 00:06:19.300 --> 00:06:23.400 they don't set small achievable Milestones.

126 00:06:22.400 --> 00:06:25.600 I believe them to get

127 00:06:25.600 --> 00:06:28.300 to those bigger goals totally agree

128 00:06:28.300 --> 00:06:31.300 with that in football, right? They start

129 00:06:31.300 --> 00:06:34.900 the year out their goal is to get to the Super Bowl, right?

130 00:06:35.700 --> 00:06:39.400 Okay, but they they chunk

131 00:06:38.400 --> 00:06:41.000 it down and their goal is

132 00:06:41.300 --> 00:06:42.000 next week's game.

133 00:06:43.300 --> 00:06:46.300 And at next week's game, they want to get more touchdowns than the

134 00:06:46.300 --> 00:06:46.400 other team.

135 00:06:47.400 --> 00:06:50.300 In reality though, the game is not

136 00:06:50.300 --> 00:06:53.700 the touchdown. The gain is the

137 00:06:53.700 --> 00:06:56.400 inches that they move forward.

138 00:06:57.200 --> 00:07:00.300 Every down is designed to move the ball

139 00:07:00.300 --> 00:07:03.600 forward a yard or a

140 00:07:03.600 --> 00:07:06.400 couple feet and in school nutrition.

141 00:07:07.300 --> 00:07:11.600 We don't do a good job at at honing

142 00:07:10.600 --> 00:07:14.600 it down and chunking it down into our

143 00:07:13.600 --> 00:07:16.900 goal this morning. It's 6:30

144 00:07:16.900 --> 00:07:19.200 AM and our goal is to be ready to go

145 00:07:19.200 --> 00:07:22.800 at the countertop for breakfast at this

146 00:07:22.800 --> 00:07:23.100 time.

147 00:07:23.900 --> 00:07:26.700 Then afterwards come back together now our

148 00:07:26.700 --> 00:07:29.200 goal is to reset up so that

149 00:07:29.200 --> 00:07:30.600 we can get ready for lunch.

150 00:07:31.500 --> 00:07:34.700 And make those goals smaller make them

151 00:07:34.700 --> 00:07:37.600 quicker, you know make them yeah

152 00:07:37.600 --> 00:07:41.000 evil and then on top of that we've got

153 00:07:41.500 --> 00:07:45.500 to celebrate that, you know, if we watch football never

154 00:07:44.500 --> 00:07:46.700 will you ever see this?

155 00:07:48.100 --> 00:07:51.300 They hand it to the handy. You're the quarterback and I'm the

156 00:07:51.300 --> 00:07:54.900 running back. Okay, and and the

157 00:07:54.900 --> 00:07:57.500 play is called that I'm going to get the

158 00:07:57.500 --> 00:08:00.300 ball and I'm gonna hit through the line and I'm

159 00:08:00.300 --> 00:08:03.300 gonna go off the right tackle. Okay, I do

160 00:08:03.300 --> 00:08:06.600 that. I make a yard. Do you know what happens when we

161 00:08:06.600 --> 00:08:09.700 get done? We just go back to the Huddle and we

162 00:08:09.700 --> 00:08:12.200 just great for the next down. We don't do that. Do we

163 00:08:12.200 --> 00:08:15.000 sell great that you are?

164 00:08:15.500 --> 00:08:18.400 We celebrate that yard, and we just don't

165 00:08:18.400 --> 00:08:21.500 do that enough in school nutrition. And so

166 00:08:21.500 --> 00:08:24.600 we slip away from our why.

167 00:08:25.200 --> 00:08:28.400 Yeah, well, I think there's I think there's so many

168 00:08:28.400 --> 00:08:32.200 different ways that we can celebrate those small wins.

169 00:08:31.200 --> 00:08:34.600 And even you know celebrating the big wins,

170 00:08:34.600 --> 00:08:37.100 you know, a lot of times I I hear from people. Oh, well, we

171 00:08:37.100 --> 00:08:40.000 can't give you know financial compensation, you know

172 00:08:40.300 --> 00:08:43.200 at tied to you know, hitting mile markers and stuff.

173 00:08:43.200 --> 00:08:46.500 It doesn't have to be a financial compensation all the time. It

174 00:08:46.500 --> 00:08:49.300 could be something as as little I mean, you know going back to the old

175 00:08:49.300 --> 00:08:52.800 Employee of the Month philosophy, you know, recognizing people

176 00:08:52.800 --> 00:08:55.600 publicly recognizing people making

177 00:08:55.600 --> 00:08:58.900 a post on your nutrition social media, you

178 00:08:58.900 --> 00:09:01.200 know celebrating it and the newsletter on the

179 00:09:01.200 --> 00:09:04.700 morning announcements. It doesn't matter. There are so many different avenues that

180 00:09:04.700 --> 00:09:07.800 are not tied to financial, you know items that

181 00:09:07.800 --> 00:09:10.400 we can use as motivation to really give people,

182 00:09:10.400 --> 00:09:13.100 you know for a lack of a better way,

183 00:09:13.100 --> 00:09:16.800 you know a carrot at the end, you know to say, hey great work

184 00:09:16.800 --> 00:09:19.900 here is a prize for you know, accomplishing,

185 00:09:19.900 --> 00:09:22.300 you know, whatever Milestone it

186 00:09:22.300 --> 00:09:23.200 was that we accomplished here.

187 00:09:24.300 --> 00:09:27.600 West you're right on the money because you give people raises, right?

188 00:09:28.400 --> 00:09:31.900 And we think they're going to work more and be

189 00:09:31.900 --> 00:09:33.400 glad and grateful for that race.

190 00:09:34.200 --> 00:09:37.400 Yet most of us as soon as we get the raise our next

191 00:09:37.400 --> 00:09:40.400 paycheck. We've forgotten how much the raise

192 00:09:40.400 --> 00:09:40.600 was.

193 00:09:41.500 --> 00:09:44.200 Because we had just our spending to meet that now

194 00:09:44.200 --> 00:09:47.600 we need to know the race. Okay, and it's not about what

195 00:09:47.600 --> 00:09:50.600 we do here. It's again about that first why

196 00:09:50.600 --> 00:09:53.300 it's about our family our personal and

197 00:09:53.300 --> 00:09:56.100 private life and I think you hit

198 00:09:56.100 --> 00:09:59.100 on something about I don't think most people are

199 00:09:59.100 --> 00:10:00.400 motivated by money.

200 00:10:01.600 --> 00:10:04.700 They're motivated by other things. That's why I think that

201 00:10:04.700 --> 00:10:05.900 we need to do something like

202 00:10:08.700 --> 00:10:11.200 like my nephews play it on a football

203 00:10:11.200 --> 00:10:14.700 team for their school and I

204 00:10:14.700 --> 00:10:17.000 went loved watching him play and I'd go to

205 00:10:17.100 --> 00:10:21.000 the the practices more than probably

206 00:10:20.300 --> 00:10:23.600 any other Uncle okay and their

207 00:10:23.600 --> 00:10:27.500 coach did something almost every practice

208 00:10:26.500 --> 00:10:29.400 at the end of practice. He bring everybody

209 00:10:29.400 --> 00:10:32.400 together. He talked about the game coming up and

210 00:10:32.400 --> 00:10:34.300 then he would say I've got a man.

211 00:10:35.500 --> 00:10:38.300 And then the team would say coach has

212 00:10:38.300 --> 00:10:38.800 got a man.

213 00:10:39.700 --> 00:10:42.800 And then he'd say I got a man and the team

214 00:10:42.800 --> 00:10:45.300 would say back. I got a man and then he would pick

215 00:10:45.300 --> 00:10:48.400 somebody on the team and he would call them

216 00:10:48.400 --> 00:10:48.700 out.

217 00:10:49.400 --> 00:10:52.600 For the good progress that they

218 00:10:52.600 --> 00:10:55.500 had made during that practice or that week and

219 00:10:55.500 --> 00:10:58.800 he taught me something. I learned something from him that

220 00:10:58.800 --> 00:11:01.600 I really deploy in

221 00:11:01.600 --> 00:11:04.100 my trainings and in my own life. We need to learn how

222 00:11:04.100 --> 00:11:06.000 to praise progress.

223 00:11:07.300 --> 00:11:09.500 Rather than wait for perfection.

224 00:11:10.300 --> 00:11:10.700 hmm

225 00:11:11.900 --> 00:11:14.600 And well so Perfection is not achieved, you

226 00:11:14.600 --> 00:11:17.700 know, we're gonna always strive, you know and and

227 00:11:17.700 --> 00:11:20.400 get better at the things that we do but Perfection is

228 00:11:20.400 --> 00:11:23.300 something that is a myth. There's no one that is

229 00:11:23.300 --> 00:11:26.800 perfect. Exactly. It's a myth. And so and

230 00:11:26.800 --> 00:11:29.800 so what they would do once he

231 00:11:29.800 --> 00:11:33.100 did this at the beginning of the Season towards about

232 00:11:32.100 --> 00:11:35.100 a third into the season when he would

233 00:11:35.100 --> 00:11:38.300 say that you know, what the team would do somebody on the team would say coach

234 00:11:39.200 --> 00:11:42.500 And they would say yes coach would say. Yes. He said and the

235 00:11:42.500 --> 00:11:45.800 player would say I got a man also or

236 00:11:45.800 --> 00:11:48.200 I got a man too and the team would say back

237 00:11:48.200 --> 00:11:52.300 that player and then he would call out somebody that player

238 00:11:51.300 --> 00:11:54.300 that teammate would call out

239 00:11:54.300 --> 00:11:55.200 another teammate.

240 00:11:56.300 --> 00:11:59.900 And that's what we want in our school restaurants and

241 00:11:59.900 --> 00:12:02.300 school cafes. We want really

242 00:12:02.300 --> 00:12:06.000 to be able to celebrate the good

243 00:12:05.500 --> 00:12:08.700 things that are going on among the

244 00:12:08.700 --> 00:12:11.300 team and I think it needs to be on a daily basis.

245 00:12:12.100 --> 00:12:15.700 You more often because we serve chicken sandwiches every

246 00:12:15.700 --> 00:12:18.900 day. We serve pizza every day. Why not

247 00:12:18.900 --> 00:12:21.400 serve some accolades every day

248 00:12:21.400 --> 00:12:22.800 that's team building.

249 00:12:23.600 --> 00:12:26.400 Yeah, I love that. I love that but you know that the

250 00:12:26.400 --> 00:12:29.700 interesting thing about that philosophy is that in order

251 00:12:29.700 --> 00:12:32.200 for that to happen. It has to start from the

252 00:12:32.200 --> 00:12:35.400 top down. Yeah never you are never going

253 00:12:35.400 --> 00:12:38.400 to be able to start that from the ground up. If you

254 00:12:38.400 --> 00:12:42.000 are a leader of a school Nutrition department. It

255 00:12:41.100 --> 00:12:45.400 starts with you. It starts with displaying these

256 00:12:44.400 --> 00:12:47.300 actions, you know, you can't just have

257 00:12:47.300 --> 00:12:50.300 your one, you know team building, you know exercise and

258 00:12:50.300 --> 00:12:53.100 the beginning of August and preach preach preach and have

259 00:12:53.100 --> 00:12:56.700 all these motivational speakers come in and preach towards, you

260 00:12:56.700 --> 00:12:59.100 know, being a team and supporting and you know

261 00:12:59.100 --> 00:13:02.500 patting each other on the back and then you go back to you know, the

262 00:13:02.500 --> 00:13:05.700 office and two weeks later you're busy with

263 00:13:05.700 --> 00:13:08.200 all the things that get dumped on you at the beginning

264 00:13:08.200 --> 00:13:11.100 of the school year and you don't practice what you

265 00:13:11.100 --> 00:13:14.600 just spent and brought people in to talk on you don't

266 00:13:14.600 --> 00:13:17.900 practice those same behaviors. But yet as as

267 00:13:17.900 --> 00:13:20.400 supervisors, we oftentimes expect our people too

268 00:13:20.400 --> 00:13:23.400 just do it because hey, we just talked about it in August.

269 00:13:23.900 --> 00:13:25.600 And actually was not displaying it.

270 00:13:26.400 --> 00:13:30.100 Actually, we do exactly the opposite instead of

271 00:13:29.100 --> 00:13:32.500 going out to our school restaurants our school

272 00:13:32.500 --> 00:13:36.000 cafes and finding our people and celebrating

273 00:13:35.100 --> 00:13:38.400 their progress. What we do is we go out

274 00:13:38.400 --> 00:13:40.100 there and we say caught you doing something wrong.

275 00:13:40.800 --> 00:13:43.800 That's gotcha. Katcha. And

276 00:13:43.800 --> 00:13:46.600 well, yeah we really need to do is flip that

277 00:13:46.600 --> 00:13:49.400 and say I caught you in the process you're

278 00:13:49.400 --> 00:13:49.800 doing good.

279 00:13:50.600 --> 00:13:53.700 I love the way you talk to that

280 00:13:53.700 --> 00:13:56.000 scholar the way you talked to that.

281 00:13:58.500 --> 00:14:01.600 Teacher the way you talk to that parent was exactly what

282 00:14:01.600 --> 00:14:04.200 we want and then we need to the golden

283 00:14:04.200 --> 00:14:07.500 Ladle or something, you know and let it surround whatever

284 00:14:07.500 --> 00:14:11.100 we do some some momento that

285 00:14:10.100 --> 00:14:13.200 we give to them on a regular basis.

286 00:14:14.600 --> 00:14:17.300 I love that because accountability is definitely a key

287 00:14:17.300 --> 00:14:20.300 piece of teamwork. But you know, we focus

288 00:14:20.300 --> 00:14:23.300 so much on the negative side of accountability and yeah

289 00:14:23.300 --> 00:14:26.200 exactly to your point catching people doing something wrong, but we

290 00:14:26.200 --> 00:14:29.200 need to be catching people doing things right hold them accountable for

291 00:14:29.200 --> 00:14:32.200 the things that they're doing. Right exactly, you know West

292 00:14:33.100 --> 00:14:36.100 Every one of us who's a parent or a grandparent?

293 00:14:36.700 --> 00:14:39.200 Has helped somebody learn how to walk.

294 00:14:40.000 --> 00:14:40.300 right

295 00:14:41.100 --> 00:14:41.300 and

296 00:14:42.400 --> 00:14:45.800 they are children give us hints when

297 00:14:45.800 --> 00:14:46.600 they're ready to walk.

298 00:14:47.500 --> 00:14:51.100 They start rolling over and we celebrate that right and

299 00:14:50.100 --> 00:14:53.300 they start crawling. We celebrate that

300 00:14:53.300 --> 00:14:56.500 and then we take them at some point when we

301 00:14:56.500 --> 00:14:59.200 believe they're ready to walk and we probably

302 00:14:59.200 --> 00:15:00.000 against the wall.

303 00:15:00.900 --> 00:15:03.300 And we coach him out. Come on, you can

304 00:15:03.300 --> 00:15:05.200 do it and we know full well.

305 00:15:06.100 --> 00:15:07.000 If they're not going to walk.

306 00:15:08.200 --> 00:15:09.000 They're actually going to fall.

307 00:15:10.400 --> 00:15:11.400 and when they fall

308 00:15:12.300 --> 00:15:15.300 we picked them back up and we encourage them and

309 00:15:15.300 --> 00:15:18.200 we celebrate the progress they've made and we pop them

310 00:15:18.200 --> 00:15:22.000 back up against the wall. We coach him out again they fall and

311 00:15:21.200 --> 00:15:24.300 when they fall the third time not one of

312 00:15:24.300 --> 00:15:27.200 us as a parent or grandparent looks at our child and says

313 00:15:27.200 --> 00:15:30.200 good I'm writing you up. It's obvious that

314 00:15:30.200 --> 00:15:30.900 you can't do this.

315 00:15:31.700 --> 00:15:34.100 Hey don't ever try this walking. We don't do that. Do we?

316 00:15:34.800 --> 00:15:38.100 We know they have to fail forward.

317 00:15:39.300 --> 00:15:42.400 and we coach them into walking and then

318 00:15:42.400 --> 00:15:45.400 eventually we take them off the tricycle put them

319 00:15:45.400 --> 00:15:46.600 on a two wheeler with

320 00:15:47.900 --> 00:15:50.200 Training wheels and then eventually take the

321 00:15:50.200 --> 00:15:53.400 training wheels off and when they fall we don't take the bike away.

322 00:15:54.100 --> 00:15:54.500 doing

323 00:15:55.200 --> 00:15:58.600 we know and that's what team building

324 00:15:58.600 --> 00:16:01.500 is all about. I believe is encouraging them

325 00:16:01.500 --> 00:16:04.300 in the process every day

326 00:16:04.300 --> 00:16:07.500 and teaching our site needs to do that every day.

327 00:16:07.500 --> 00:16:10.300 And and probably it's my

328 00:16:10.300 --> 00:16:13.800 guess that since we started that conversation. There's

329 00:16:13.800 --> 00:16:14.100 somebody

330 00:16:14.900 --> 00:16:17.600 That's with us today. That's in

331 00:16:17.600 --> 00:16:20.900 a school restaurant somewhere across America.

332 00:16:21.800 --> 00:16:25.300 And they're thinking my my director

333 00:16:24.300 --> 00:16:27.200 never comes out here, so I

334 00:16:27.200 --> 00:16:30.000 can't do anything and I would totally disagree with that.

335 00:16:30.600 --> 00:16:31.500 at their side

336 00:16:32.100 --> 00:16:35.500 at their school restaurant at their school Cafe,

337 00:16:35.500 --> 00:16:38.400 they can start praising progress of their people

338 00:16:38.400 --> 00:16:42.100 and they will watch the atmosphere of

339 00:16:41.100 --> 00:16:45.000 their team totally change when

340 00:16:44.300 --> 00:16:47.800 they as the sightly begin

341 00:16:47.800 --> 00:16:51.100 to model this and just ignore

342 00:16:50.100 --> 00:16:53.600 the poor performance almost totally ignore

343 00:16:53.600 --> 00:16:53.900 it.

344 00:16:54.500 --> 00:16:57.500 and Just Praise progress and

345 00:16:57.500 --> 00:17:01.200 keep pointing to the big why keep pointing

346 00:17:00.200 --> 00:17:03.800 to what it means to be a school

347 00:17:03.800 --> 00:17:06.800 nutrition professional an SMP

348 00:17:06.800 --> 00:17:09.300 keep pointing to that and when they get tired

349 00:17:09.300 --> 00:17:11.000 of saying it say it some more

350 00:17:11.600 --> 00:17:12.600 Say it simple.

351 00:17:13.100 --> 00:17:16.100 And really focusing on that that's what we've got to do.

352 00:17:17.100 --> 00:17:20.400 Yeah, I think it's so important and important what you mentioned also about

353 00:17:20.400 --> 00:17:23.400 failure and you know understanding that

354 00:17:23.400 --> 00:17:26.900 failure is an opportunity for us to improve

355 00:17:26.900 --> 00:17:29.700 and that reframing of

356 00:17:29.700 --> 00:17:32.100 that that particular word. I feel

357 00:17:32.100 --> 00:17:35.500 like at some point in our lives, you know, you talk about you know, as a

358 00:17:35.500 --> 00:17:38.100 toddler, you know them taking their first steps and fall link

359 00:17:38.100 --> 00:17:41.400 and was helping them back up, you know, the toddler doesn't stop

360 00:17:41.400 --> 00:17:44.300 trying and I've got two small kids, you know myself, you

361 00:17:44.300 --> 00:17:48.300 know, they're they're almost Fearless to a fault sometimes but

362 00:17:47.300 --> 00:17:51.200 they don't stop trying they don't stop failing because

363 00:17:50.200 --> 00:17:53.300 every single time they fall down

364 00:17:53.300 --> 00:17:56.600 are they do something and they get hurt maybe a little bit doing that

365 00:17:56.600 --> 00:17:59.200 same thing. They learn how to do

366 00:17:59.200 --> 00:18:02.100 it the right way and that is so important

367 00:18:02.100 --> 00:18:06.500 for us as leaders. And as you know, any individual

368 00:18:06.500 --> 00:18:09.300 as a team is understanding that the people around us

369 00:18:09.300 --> 00:18:12.200 aren't perfect people are going to fail, you know,

370 00:18:12.200 --> 00:18:15.900 we shouldn't, you know, we shouldn't, you know point out people's failures

371 00:18:15.900 --> 00:18:16.700 and you know,

372 00:18:17.300 --> 00:18:20.100 And and try and make them feel bad for those so that they

373 00:18:20.100 --> 00:18:23.500 don't do them again, encourage them through that situation, you know,

374 00:18:23.500 --> 00:18:26.700 just like you would with a small child because we all

375 00:18:26.700 --> 00:18:29.800 fail and failure is a good thing. I

376 00:18:29.800 --> 00:18:32.500 mean, I I think the old you know, the the old

377 00:18:32.500 --> 00:18:35.400 Albert Einstein, you know

378 00:18:35.400 --> 00:18:38.500 saying that you know, someone was talking

379 00:18:38.500 --> 00:18:41.200 with Albert Einstein they said well, how did it

380 00:18:41.200 --> 00:18:44.700 feel to fail making you know the art Thomas

381 00:18:44.700 --> 00:18:47.000 Edison? How did it feel to fail making the light

382 00:18:47.300 --> 00:18:50.300 bulb, you know a thousand times or 10,000 times? However, many times he failed.

383 00:18:50.300 --> 00:18:53.300 He said I never failed since one single time. I simply learned

384 00:18:53.300 --> 00:18:56.200 a thousand different ways not to make a light bulb. That's right. And

385 00:18:56.200 --> 00:18:59.200 and you know, that's that's really what we

386 00:18:59.200 --> 00:19:02.900 have to understand is that you know failure is is just a

387 00:19:02.900 --> 00:19:05.200 reframing of the way that we look at it, but

388 00:19:05.200 --> 00:19:08.600 it really is a positive learning experience totally agree.

389 00:19:10.500 --> 00:19:11.100 I think

390 00:19:12.600 --> 00:19:16.300 that whole concept that you're talking about is nurtured

391 00:19:15.300 --> 00:19:18.500 out of us because we do understand

392 00:19:18.500 --> 00:19:19.000 that.

393 00:19:19.900 --> 00:19:20.400 as children

394 00:19:21.500 --> 00:19:24.900 we do understand that as parents. They have to fail forward

395 00:19:24.900 --> 00:19:27.800 to walk the pain of falling encourages

396 00:19:27.800 --> 00:19:28.700 them to walk.

397 00:19:29.700 --> 00:19:32.900 And and what we probably need

398 00:19:32.900 --> 00:19:35.800 to think about is actually maybe even

399 00:19:35.800 --> 00:19:39.400 celebrating the failure and reframe

400 00:19:38.400 --> 00:19:41.300 it and say to the person I'm so

401 00:19:41.300 --> 00:19:44.700 proud of you you goof this up now, you

402 00:19:44.700 --> 00:19:47.500 know what to do next and what did you learn from

403 00:19:47.500 --> 00:19:49.900 this and actually celebrating that?

404 00:19:50.700 --> 00:19:53.500 Maybe we need to rethink this whole failure thing

405 00:19:53.500 --> 00:19:56.100 reframe it and allow it to

406 00:19:56.100 --> 00:19:57.300 be that.

407 00:19:58.300 --> 00:20:01.500 Instantaneous team building

408 00:20:01.500 --> 00:20:04.000 situation to where we come together

409 00:20:04.200 --> 00:20:07.300 and we say gosh did you guys Matt goofed up?

410 00:20:07.300 --> 00:20:10.300 He totally goofed up. Let me let you

411 00:20:10.300 --> 00:20:13.200 let Matt tell you what he learned through this

412 00:20:13.200 --> 00:20:13.600 failure.

413 00:20:14.400 --> 00:20:17.200 And we all celebrate that because now that I've failed in that

414 00:20:17.200 --> 00:20:20.500 I don't feel in that again. I go practice and

415 00:20:20.500 --> 00:20:24.100 area I go and some other and

416 00:20:23.100 --> 00:20:26.200 somehow I think we need to change that

417 00:20:26.200 --> 00:20:26.800 whole concept.

418 00:20:27.700 --> 00:20:30.700 I love that because you know, let's be

419 00:20:30.700 --> 00:20:33.400 real we can't always control the things that happen

420 00:20:33.400 --> 00:20:36.600 to us the events that happen, you know, we can't control you

421 00:20:36.600 --> 00:20:39.200 know, how someone did a certain

422 00:20:39.200 --> 00:20:43.000 task, you know, we're part of a team. We're all working together towards common

423 00:20:42.300 --> 00:20:45.500 goals, but we're not in control of all of

424 00:20:45.500 --> 00:20:48.700 the elements around us. But what we are in

425 00:20:48.700 --> 00:20:51.700 control of is how we react or respond to

426 00:20:51.700 --> 00:20:55.000 all of those different situations and I

427 00:20:55.200 --> 00:20:58.100 think that by reframing exactly like you're talking about the way that we

428 00:20:58.100 --> 00:21:01.700 respond to those situations is directly

429 00:21:01.700 --> 00:21:04.200 going to influence our end outcome. And

430 00:21:04.200 --> 00:21:08.700 ultimately I think if we take the you know, the the old Covey

431 00:21:07.700 --> 00:21:10.200 philosophy and we start with

432 00:21:10.200 --> 00:21:14.000 the end in mind. How do we want this situation to to

433 00:21:13.300 --> 00:21:16.600 ultimately end up and then let that

434 00:21:16.600 --> 00:21:19.400 influence how we respond to

435 00:21:19.400 --> 00:21:22.100 the events that happen to us in along

436 00:21:22.100 --> 00:21:22.400 with that.

437 00:21:23.400 --> 00:21:27.000 I think as Leaders as the principal influencers at

438 00:21:26.100 --> 00:21:27.700 our school district.

439 00:21:28.500 --> 00:21:29.400 when our team

440 00:21:30.100 --> 00:21:31.300 is not performing.

441 00:21:32.100 --> 00:21:33.400 Up to where we want them.

442 00:21:34.300 --> 00:21:36.700 Rather than being upset with them.

443 00:21:37.800 --> 00:21:40.600 We need to be confident enough and courageous enough

444 00:21:40.600 --> 00:21:43.300 to come back into our offices and meet with

445 00:21:43.300 --> 00:21:44.800 our field supervisors and say.

446 00:21:45.900 --> 00:21:48.300 Where we falling short on training?

447 00:21:50.300 --> 00:21:53.500 And let the Goof UPS let the failures

448 00:21:53.500 --> 00:21:53.900 out there.

449 00:21:54.900 --> 00:21:57.200 Be indicators that we need

450 00:21:57.200 --> 00:22:00.500 to change our training because often.

451 00:22:01.500 --> 00:22:04.300 The reason it's happening out there is because we didn't

452 00:22:04.300 --> 00:22:04.800 train.

453 00:22:05.700 --> 00:22:07.800 So they could connect with the training.

454 00:22:08.600 --> 00:22:11.800 And if we learn how to listen to them and the

455 00:22:11.800 --> 00:22:14.200 reframe the failure or

456 00:22:14.200 --> 00:22:18.000 the shortcoming into a learning opportunity for us and ask

457 00:22:17.000 --> 00:22:18.300 ourselves.

458 00:22:19.400 --> 00:22:20.700 What do we got to do a little bit different?

459 00:22:21.300 --> 00:22:24.700 What do we have to do a little bit different? Because the truth is here's the

460 00:22:24.700 --> 00:22:24.900 truth.

461 00:22:25.900 --> 00:22:27.100 writing them up

462 00:22:28.300 --> 00:22:29.600 because they goofed up.

463 00:22:30.400 --> 00:22:31.500 Does not change them.

464 00:22:32.300 --> 00:22:32.600 Sure.

465 00:22:33.400 --> 00:22:36.500 It doesn't and we all know what the write-up

466 00:22:36.500 --> 00:22:40.100 is about. Okay, it's not a corrective

467 00:22:39.100 --> 00:22:42.500 measure, even though we call that call it

468 00:22:42.500 --> 00:22:42.600 that.

469 00:22:43.100 --> 00:22:47.400 The corrective measure is for me if you and I you're the

470 00:22:47.400 --> 00:22:50.300 director. I'm the assistant director. Something's Happened

471 00:22:50.300 --> 00:22:53.100 outside. We sit down afterwards and say what kind

472 00:22:53.100 --> 00:22:56.400 of training do we need to do and we referring our

473 00:22:56.400 --> 00:22:59.400 training we let that incident become a

474 00:22:59.400 --> 00:23:02.900 training for you and I and then we come back and we

475 00:23:02.900 --> 00:23:05.600 establish some positive moving forward

476 00:23:05.600 --> 00:23:06.800 training.

477 00:23:07.600 --> 00:23:09.400 That's me. That's the key.

478 00:23:10.200 --> 00:23:13.400 And I think you know taking this full circle going back to what you

479 00:23:13.400 --> 00:23:16.000 mentioned at the very beginning of our call. We have to

480 00:23:16.400 --> 00:23:19.800 understand why our employees are

481 00:23:19.800 --> 00:23:22.300 there in the first place exactly because the

482 00:23:22.300 --> 00:23:25.200 training that we are offering to them and we can we can

483 00:23:25.200 --> 00:23:28.300 shove training down people's throats. But if we're not meeting the

484 00:23:28.300 --> 00:23:31.200 person where they're at the training is just gonna go in one

485 00:23:31.200 --> 00:23:34.500 ear and out the other ear, but once we understand why this

486 00:23:34.500 --> 00:23:37.600 individual is here what brought them to us,

487 00:23:37.600 --> 00:23:40.700 then we can start to better understand. Well,

488 00:23:40.700 --> 00:23:43.400 maybe some of these mistakes that are

489 00:23:43.400 --> 00:23:47.000 being made are just a misunderstanding and maybe

490 00:23:46.600 --> 00:23:49.600 if we can help them understand that you

491 00:23:49.600 --> 00:23:52.300 know, hey, I understand that. This is your goal and

492 00:23:52.300 --> 00:23:55.300 this is where you are coming from. I want to help

493 00:23:55.300 --> 00:23:58.700 you as an employee get to your

494 00:23:58.700 --> 00:23:59.900 goals and

495 00:24:01.200 --> 00:24:04.600 and and reframe that conversation and help provide

496 00:24:04.600 --> 00:24:07.600 them with the training that is going to be needed in order

497 00:24:07.600 --> 00:24:10.400 to meet them where they're at. But ultimately bring them

498 00:24:10.400 --> 00:24:11.300 to where they need to be.

499 00:24:12.400 --> 00:24:15.300 To help our team get to where ultimately we want our

500 00:24:15.300 --> 00:24:18.300 team to get to at the end of the school year. So true. See that's

501 00:24:18.300 --> 00:24:21.400 what's so good about what you do is you

502 00:24:21.400 --> 00:24:25.100 give them that holistic style

503 00:24:24.100 --> 00:24:27.700 training that is transferable not

504 00:24:27.700 --> 00:24:29.100 only from their professional world.

505 00:24:30.300 --> 00:24:34.100 To their personal and private world and their philanthropic

506 00:24:33.100 --> 00:24:36.900 World. They can transfer those principles to

507 00:24:36.900 --> 00:24:39.500 those and that's why they people say all the

508 00:24:39.500 --> 00:24:42.000 time. I love it when he comes.

509 00:24:42.800 --> 00:24:45.500 West is here because it helps me

510 00:24:45.500 --> 00:24:48.100 not only Monday through Friday here at the

511 00:24:48.100 --> 00:24:52.100 school district. It helps me in my service

512 00:24:51.100 --> 00:24:54.500 at the Little League or at the pop one

513 00:24:54.500 --> 00:24:56.900 and it helps me in my home.

514 00:24:57.700 --> 00:25:01.400 And because it came to us not primarily

515 00:25:00.400 --> 00:25:02.900 to serve Scholars and students.

516 00:25:03.900 --> 00:25:05.100 They came to us.

517 00:25:05.800 --> 00:25:08.200 Because they wanted to pay their bills for their

518 00:25:08.200 --> 00:25:08.600 family.

519 00:25:09.300 --> 00:25:12.500 They came to us because they wanted the same days off their

520 00:25:12.500 --> 00:25:13.500 children have all.

521 00:25:14.300 --> 00:25:17.100 And it's okay to celebrate that with them.

522 00:25:17.800 --> 00:25:20.200 In fact, this is a side note. We could

523 00:25:20.200 --> 00:25:20.600 probably do another.

524 00:25:21.600 --> 00:25:22.400 conversation about this

525 00:25:23.400 --> 00:25:26.600 I think we ought to promote that when we go to ask for

526 00:25:26.600 --> 00:25:27.100 new employees.

527 00:25:27.900 --> 00:25:30.200 new staff I think we would get

528 00:25:30.200 --> 00:25:32.000 more people if they

529 00:25:33.200 --> 00:25:36.700 Understand part of the reason to come work with us and serve alongside

530 00:25:36.700 --> 00:25:40.300 of us is you're going to get every holiday off.

531 00:25:39.300 --> 00:25:42.200 You're not gonna have to work on

532 00:25:42.200 --> 00:25:45.200 Saturday and Sunday and you're gonna be at home in the

533 00:25:45.200 --> 00:25:46.900 evening. I think we need to say that

534 00:25:47.800 --> 00:25:50.600 And because there's a lot of people that want

535 00:25:50.600 --> 00:25:53.300 that and there's a lot of absolutely there's a

536 00:25:53.300 --> 00:25:56.600 lot of kids that need that West your

537 00:25:56.600 --> 00:26:00.200 kids are going to be much better adults because

538 00:25:59.200 --> 00:26:02.500 of the time they spend with you.

539 00:26:03.600 --> 00:26:04.100 Absolutely.

540 00:26:05.200 --> 00:26:08.200 They're gonna remember the way they're gonna remember that orange juice

541 00:26:08.200 --> 00:26:11.400 they drink with you three days out of five.

542 00:26:12.100 --> 00:26:15.000 You're gonna remember that and at a school

543 00:26:15.300 --> 00:26:18.300 district we get to give that to our parents and families.

544 00:26:19.200 --> 00:26:21.800 Yeah, and that's what team buildings all about, isn't it?

545 00:26:22.500 --> 00:26:25.500 Absolutely. It definitely is. Yeah it

546 00:26:25.500 --> 00:26:28.300 100% is what it's all about and that you know, they they

547 00:26:28.300 --> 00:26:31.300 do those surveys of people, you know

548 00:26:31.300 --> 00:26:34.200 at their 10 15 20 year high school

549 00:26:34.200 --> 00:26:37.300 reunions that ask you know, who are the people that you

550 00:26:37.300 --> 00:26:40.600 remember most from your high school days and

551 00:26:40.600 --> 00:26:43.200 inevitably inevitably there is

552 00:26:43.200 --> 00:26:46.600 always a large portion of people that remember

553 00:26:46.600 --> 00:26:49.900 that cafeteria lady that that are or

554 00:26:49.900 --> 00:26:52.300 gentleman that they saw every single day that always had

555 00:26:52.300 --> 00:26:55.300 a smile on and always gave him a warm hug

556 00:26:55.300 --> 00:26:58.300 and the capture I remember Miss Dunbar Miss Dunbar was

557 00:26:58.300 --> 00:27:01.400 my cafeteria, you know lunch lady

558 00:27:01.400 --> 00:27:04.400 and she was just a doll. I

559 00:27:04.400 --> 00:27:07.300 mean just an absolute sweetheart made the best chocolate chip

560 00:27:07.300 --> 00:27:11.000 cookies. I have ever had still to this day, but she

561 00:27:10.300 --> 00:27:13.500 she was just I mean, I'll never forget her

562 00:27:13.500 --> 00:27:16.300 she made a lasting impression on me, and I

563 00:27:16.300 --> 00:27:18.100 I know

564 00:27:19.400 --> 00:27:22.100 You know, I'm not I'm not sure. We're Miss Dunbar is

565 00:27:22.100 --> 00:27:25.300 now but I should probably reach out to her and tell

566 00:27:25.300 --> 00:27:28.700 her that just because she really she really did

567 00:27:28.700 --> 00:27:31.400 make a massive impact on every single day because

568 00:27:31.400 --> 00:27:34.700 she was the only person I think that I saw every single

569 00:27:34.700 --> 00:27:37.300 day because in high school, you know, your schedule changes

570 00:27:37.300 --> 00:27:40.300 should always see the same teachers every single day, but you

571 00:27:40.300 --> 00:27:43.500 you sure see that that cafeteria those cafeteria workers every

572 00:27:43.500 --> 00:27:46.100 single day and potentially potentially

573 00:27:47.600 --> 00:27:50.800 It's those that work in the school restaurant and cafes. They're the

574 00:27:50.800 --> 00:27:53.400 only ones on campus that get

575 00:27:53.400 --> 00:27:56.500 to see every student every day at least

576 00:27:56.500 --> 00:27:57.100 twice a day.

577 00:27:57.900 --> 00:27:58.200 Yeah.

578 00:27:59.100 --> 00:28:02.400 They're the only ones nobody else gets to do that and that

579 00:28:02.400 --> 00:28:04.600 needs to be celebrated Among Us.

580 00:28:05.400 --> 00:28:08.600 We need to celebrate that and when we celebrate those things

581 00:28:08.600 --> 00:28:11.700 again, it's an ongoing team

582 00:28:11.700 --> 00:28:13.000 building experience.

583 00:28:13.900 --> 00:28:16.100 So yeah, and here's another myth that I

584 00:28:16.100 --> 00:28:17.700 think needs to be exploded.

585 00:28:18.700 --> 00:28:21.100 Everybody that works in our school restaurant.

586 00:28:21.900 --> 00:28:22.700 Or is on our team.

587 00:28:23.400 --> 00:28:24.400 They're not going to be friends.

588 00:28:25.500 --> 00:28:27.300 They're not gonna have picnics together.

589 00:28:28.100 --> 00:28:31.600 Yet even though they're not going to be best friends. We do

590 00:28:31.600 --> 00:28:32.800 need to be friendly.

591 00:28:33.700 --> 00:28:36.300 As we do the serve.

592 00:28:37.200 --> 00:28:40.400 You friendly with each other as we do this serve

593 00:28:40.400 --> 00:28:43.400 every football team every baseball team

594 00:28:43.400 --> 00:28:47.300 every soccer team every every

595 00:28:46.300 --> 00:28:48.200 team sport.

596 00:28:49.100 --> 00:28:52.200 They have somebody on their team. That's what I call a

597 00:28:52.200 --> 00:28:52.900 pesky person.

598 00:28:53.800 --> 00:28:56.400 Uh-huh and between the plays guess

599 00:28:56.400 --> 00:28:59.300 what? Nobody knows that they're a

600 00:28:59.300 --> 00:29:02.600 pesky person between the whistles they play. Well, they

601 00:29:02.600 --> 00:29:05.300 play well together and on our teams

602 00:29:05.300 --> 00:29:08.200 part of team building is aligned them

603 00:29:08.200 --> 00:29:10.900 to not have to be friends. They just have to be friends.

604 00:29:12.600 --> 00:29:14.800 And celebrate the progress. That's what we've got to do.

605 00:29:15.700 --> 00:29:16.800 That's what they do.

606 00:29:17.500 --> 00:29:20.500 Yes, well Matt, I could talk to you all day.

607 00:29:20.500 --> 00:29:23.800 I I feel like you know you have offered some extraordinarily

608 00:29:23.800 --> 00:29:26.400 good very helpful tips today. So I do appreciate your

609 00:29:26.400 --> 00:29:29.500 input on that and are there any final parting words

610 00:29:29.500 --> 00:29:32.200 or any last piece of advice? You'd like to leave everyone with

611 00:29:32.200 --> 00:29:32.500 today?

612 00:29:33.400 --> 00:29:37.000 The the only thing that I would offer is West

613 00:29:36.300 --> 00:29:39.400 if you were a director at school at a

614 00:29:39.400 --> 00:29:41.600 school somewhere, I would want to be on your team.

615 00:29:42.300 --> 00:29:45.600 I would want you your team. And the reason I would is because

616 00:29:45.600 --> 00:29:48.500 you see the best in people you see

617 00:29:48.500 --> 00:29:51.100 the best in people and one of the things that you

618 00:29:51.100 --> 00:29:55.700 understand that if I could give to every director and

619 00:29:54.700 --> 00:29:57.300 assistant director Across the

620 00:29:57.300 --> 00:29:57.600 Nation.

621 00:29:58.400 --> 00:29:58.600 is

622 00:29:59.600 --> 00:30:02.800 We manage programs and policies

623 00:30:02.800 --> 00:30:04.200 not people.

624 00:30:05.100 --> 00:30:08.500 We influence people to be

625 00:30:08.500 --> 00:30:09.100 on our team.

626 00:30:10.200 --> 00:30:13.000 And the only way to do that is we have to get out of

627 00:30:13.100 --> 00:30:13.500 the chair.

628 00:30:14.200 --> 00:30:17.400 Out of our office and out in the kitchen.

629 00:30:18.300 --> 00:30:22.200 And celebrate their progress they do team building every week.

630 00:30:23.300 --> 00:30:26.300 absolutely programs and policies

631 00:30:28.300 --> 00:30:28.600 even

632 00:30:31.100 --> 00:30:35.200 and I'll add one thing to that and and it's all about mindset and

633 00:30:34.200 --> 00:30:37.200 we're only as good as the

634 00:30:37.200 --> 00:30:40.300 people that we surround ourselves with and learn from

635 00:30:40.300 --> 00:30:43.400 choose what to learn from. You cannot bring your

636 00:30:43.400 --> 00:30:47.600 best to your team. If you're getting fed bad

637 00:30:46.600 --> 00:30:49.600 advice, you have to surround yourself

638 00:30:49.600 --> 00:30:52.700 with good people that have good intentions

639 00:30:52.700 --> 00:30:55.600 and that demonstrate the values that

640 00:30:55.600 --> 00:30:58.200 you want to demonstrate to your

641 00:30:58.200 --> 00:30:59.800 team 100%

642 00:31:00.400 --> 00:31:01.900 That's very good. Very good.

643 00:31:02.400 --> 00:31:05.400 Thanks again Wes for allowing me to be right here

644 00:31:05.400 --> 00:31:08.200 beside you. I'm better Madison. I'm with you.

645 00:31:08.800 --> 00:31:11.300 It's a pleasure. It's a pleasure to talk with you and I look

646 00:31:11.300 --> 00:31:14.200 forward to our next conversation together ready do as

647 00:31:14.200 --> 00:31:14.300 well.