Why Higher Hotel Rates Aren’t Translating to Better Service

The average cost of a hotel room in the U.S. is up more than 30% from a year ago. WSJ travel reporter Allison Pohle joins host J.R. Whalen to explain why customer satisfaction has declined, and whether hotel prices could come down in the near future. 

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The average cost of a hotel room in the U.S. is up more than 30% from a year ago. WSJ travel reporter Allison Pohle joins host J.R. Whalen to explain why customer satisfaction has declined, and whether hotel prices could come down in the near future. 

Learn more about your ad choices. Visit megaphone.fm/adchoices