Humility is the key. Incorporating the patient and family perspective in improving healthcare quality – featuring patient advocate Duane Jackson

Duane Jackson is of the Fireweed clan of the Gitanmaax people of Old Hazelton and has lived the majority of his life in Prince Rupert on the Northwest Coast of British Columbia. Duane has been a patient advocate with the Patient Voices Network for over seven years with engagements including cultural safety and humility, at-risk youth, and positive patient partnership. In this episode, Duane describes his advocacy work, the importance of collaboration and shows us his ability to bring people together. Duane shares how embracing humility is the key to engaging in positive change. His vision for quality care is a system that is culturally safe for everyone (on both sides of the gurney), where anyone can walk through the door knowing they will find safety; an environment free of risk, compromise, and vulnerability. He provides advice for both providers and patients interested in incorporating patient lived experience into healthcare improvement, reminding us the door is open – we just have to find the courage to jump in with both feet.