Customer Service in an Age of Customer Aggression
Episode 1518, Feb 22, 2022, 01:47 AM
Customer rage is on the rise, with front line workers reporting copping aggression more than ever before.
Author and consumer behaviour analyst Barry Urquhart, of Marketing Focus says businesses need to address, redress and train staff to overcome this significant presence in the marketplace.
He joins Jennie Lenman for a chat about it.
Author and consumer behaviour analyst Barry Urquhart, of Marketing Focus says businesses need to address, redress and train staff to overcome this significant presence in the marketplace.
He joins Jennie Lenman for a chat about it.