How to Deliver A Great Customer Experience

Season 1, Episode 131,   Jan 27, 2020, 08:00 AM

Entrepreneurs are rightfully focused on delivering a great product or service, but they often forget to actually deliver a great experience too. They're not the same thing! In this episode, host Jason Feifer digs into some lessons learned from a bad restaurant experience, and then talks to customer experience expert Annette Franz about how companies can do better.