Metrics that Matter Part 2

Episode 160 of the Savvy Dentist Podcast is a continuation of our discussion on metrics that

matter. Pick my brain and hear my thoughts on Metrics that Matter #2 which is about looking

and understanding the financial elements of your business. We discuss the 2 types of metrics -

Key Performance Indicator and Critical Driver.

In this episode we discuss:

• 02:00: Understanding business metrics through the metaphor of flying. 

• 03:09: Cash flow and how we can use it. 

• 04:00: Understanding the numbers lead to better decisions and outcomes. 

• 04:41: 2 Types of Metrics: Key Performance Indicator and Critical Driver. 

• 05:26: Looking at and understanding the financial elements of your business. 

• 05:55: Revenue divided by assets 

• 06:30: Revenue per employee 

• 07:05 Organisational structure 

• 07:32: Marketing, Sales, and Day-to-Day operations of the business 

• 10:04: Recall success rate 

• 10:57 Incomplete treatment 

• 11:19: Critical drivers for driving in new patients 

• 12:00: Net promotive score - what is this metric and is it useful. 

• 12:41: Case acceptance / Sales. 

• 13:15: Average new patient value. 

• 12:27: What is the effective hourly rate. 

• 15:17 Key metrics to look out for and utilize