LISTEN ¦ Luggage delivery company "working hard" to return lost bag containing university student's books and assignments

In a statement, the company said: "Uni Baggage is aware of issues relating to Mr Quigley’s scheduled delivery. We understand that our customers are keen to have packages delivered as soon as possible, particularly at this busy time of year. As such, our staff have been working hard to resolve this issue as quickly as possible. 

"Our staff have been in regular contact with Mr Quigley as we seek to minimise this delay in receiving his parcel due to the labels becoming detached within the courier network. The latest update on searches was provided at 5pm on 20th December. In the vast majority of cases where labels become detached, packages are found and delivered safely. We expect the same result in this case.

"Uni Baggage, of course, apologises sincerely to Mr Quigley and his family for the inconvenience they’ve experienced. Our staff are continuing to work hard to deliver this package as quickly as possible. And we will continue to keep Daniel, and his family, fully informed until we are able to resolve the issue. 

"Once this issue is resolved, we are more than happy to look into some form of compensation for Mr Quigley for the delay in receiving his item."