Keys To Scaling Excellence with Grant Menzies
In this episode, I chat to Grant Menzies about how to scale a business when you are committed to a high-end quality product or service.
Grant Menzies is the General Manager of Adina, and son of company founder, Bob Menzies. Grant is extensively involved in the design of every new Adina watch and works closely with international manufacturers to ensure all Adina watch components meet strict quality standards. Grant also manages the wholesale distribution of Adina watches to independent Australian jewellery stores, as well as providing training and support to these retail partners.
In this episode, we discuss:
10:44: Getting into the family business
13:07: Tips for taking over a family business (with as little friction as possible)
17:21: The power of internal collaboration and growing the business
18:16: The challenges of scaling excellence
23:00: Bringing on new team members and maintaining your quality standards
26:33: Tips for finding good talent for the business
27:52: Why being a watchmaker is like being a dentist
28:44: Challenges around dealing with suppliers and how to overcome them
31:54: Creating a brand that survives global and national financial ups and downs
35:06: The importance of staying relevant to the market
And more
Find out more about Grant and Adina watches: