How to Optimize Customer Experiences for 4-10X Revenue

The rallying cries up and down the halls of marketing today is, “How do we address customer experiences?” It is if people just woke up to the idea that satisfied customers buy more product, complain less and make good references. In this program we interview Lauren Goldstein, CRO of Annuitas and we discuss how to solve the customer experience conundrum for a 4-10X gain in revenue. The host is Susan Finch. About  Lauren Goldstein, Chief Revenue Office for Annuitas Driven by the philosophy of “Nothing Great Was Ever Achieved Without Enthusiasm”, Lauren is passionate about driving business outcomes for brands that are ready to engage with customers in a way that is both educational and supportive of buyer needs. With 20+ years of B2B marketing experience, Lauren has partnered with some of the world’s most respected and innovative companies, including Adobe, Airbnb, American Express, GE, Google, HP, IBM, LinkedIn, Microsoft, Oracle, Salesforce.com, Starwood Hotels, Xerox, and dozens of others. Expertise includes insights-driven marketing, account-based marketing, marketing automation strategy and execution, sales and marketing alignment and B2B demand generation. She is a frequent industry speaker and blogger. @laurenondemand Lauren serves as the Chief Revenue Officer for ANNUITAS, a Demand Generation innovator. ABOUT ANNUITAS ANNUITAS is a Perpetual Demand Generation innovator – helping marketing and sales leaders plan, build and optimize demand generation initiatives to be buyer-centric, revenue-optimized and always-on. Leveraging the ANNUITAS Demand Process℠ methodology, ANNUITAS clients deliver lead-to-revenue results that are 4-10X industry averages. We engage with revenue-driven sales and marketing leaders to align people, process, content, technology and data around a buyer-driven strategy. Driving transformation requires a skilled team with expertise ranging from change management consultation to certified technology expertise, and from content strategy and creation to data science and analytics. www.annuitas.com You may also like: How to Manage Change in Today’s Evolving B2B Marketing Landscape CMO’S GUIDE TO THE B2B MARKETING UNIVERSE SLMA Radio Sponsorship  Whether you're producing a seminar series, user's conference, lunch and learn, or exhibiting at a tradeshow, Validar has a solution. Call 888 784 2929 or visit us at www.validar.com