Read Your Customer's Emotions Perfectly - Business Jazz Podcast S5E3
Podcasting from Cork Ireland
You hear Paul O'Mahony & Roger Overall talking about "I know enough to be dangerous".
Dangerous companies, perilous companies ...
Japanese chef preparing fugu fish ... you can die if the fish isn't prepared properly ... and not by trial & error.
If you want to be genuinely attractive in business - you can't do what some You Tubers do... You can't promise & keep putting off the delivery of what you've promised.
Paul is in a team preparing a Conference for Toastmasters in District 71 - he's the marketing person on the team. (11-13 May 2018).
Roger asks "What is your key concern?"
(1) Making it genuinely attractive, or
(2) Being overwhelmed ...
Paul dramatises the work. He has to remember "everything is not dependent on me".
Paul talks about Toastmasters. Roger highlights Cork as the best place in Cork - much more attractive than "not-Cork".
"With an accent like your's Roger - you can't ever become a Corkonian".
At last, Paul & Roger talk Apple:
A success story ... superb customer service from a guy in Lisbon...
Cork to Dublin, cross city, on to Belfast - to the only Apple Store on the island.
15 minutes about great customer service by Apple ...
After that Roger contrasts the way Apple have behaved so secretively in another area ...
We all need holidays - Paul even got a recommendation from the guy who helped him (on phone for about six hours over three days).
Contact Paul & Roger on http://www.showandtellcommunications.net